I Don't Know What's Wrong with These Kids!

My sister, who is in her late twenties just had a three day weekend off of work. Now it's not because it's something she planned or she had vacation days, it's not even because she was sick. She just felt like it. She took off Friday, okay, one day is not a big deal. But since her job gives you one paid sick day for every two you take, she decided to make a 'Buy One Get Two Free' thing out of it. The bad thing about it is that she's a member of management and her shift is basically a skeleton crew, so they really depend on her to be there. She hates her job with a passion, but is too lazy to do anything about it, so she just complains. You would think that having your car in the shop with a repair bill of $800 would be incentive to take your butt to work, but it isn't. She just doesn't care.

Heaven forbid the try to reprimand her for taking off three days. How dare they! She'd better get the schedule that she wants otherwise she's calling corporate because they're not treating her fairly. She fails to think about the people who had to scramble and cover for her when she decided to slack off.  It ain't her problem.

On the other hand, whenever I take a day off, I feel guilty, like I've committed a federal offense. Even when I have to take FMLA time for my mother, I feel like I should really be at work. I can't help it, it's just the way I am.

She's not the only in her age group I've noticed with these type of issues. I work with twenty somethings who share the same trifling streak. They take days off  just because the sun is shining or because it's paycheck Friday. When the company finally decides to fire them they're dumbfounded. There's no sense of responsibility  and I don't understand it. They're selfish and overly entitled. 

My job site bought new furniture for our new break room and it's a struggle because they want to lounge, put their dusty feet up and lie across the sofa like they're at home. The break room that our company created for us is slowly becoming a den for nastiness because they're too lazy to clean up after themselves. They don't respect themselves, therefore they don't respect anyone else.

One day I hope my sister comes to her senses and grows up. When you know better, you're supposed to do better. In the meantime I can rub in my mother's face that I'm the oldest, therefore the original, perfect copy. : )

Be Nice!

Von and I have made it no secret that we work in a call center. Only the name and location have been changed to protect the not so innocent. The company we work for also has a call center in the Philippines to handle things such as billing and tech issues. It's not an unusual thing for American companies to outsource some call center operations to other parts of the world.
On several occasions, I've had customers erroneously call me with complaints about the advisors overseas.

'Thank God, I reached someone who speaks English!'

'Where are you located? I'm tired of talking to foreigners!'

'I hung up on the last person because I didn't want to talk to anyone in China.'

'I want you to get somebody from America on the phone!'

Those are just some of the ugly, nasty things I've heard over the years about the call center employees in the Philippines. It's not that they're incompetent or can't do the job, people are offended because they're not American. They use the excuse of a language barrier, when in truth they speak fluent English, some of them with or without an accent.

Sometimes they try to reel me in to their nastiness chuckling at their own derogatory humor, but I purposely let them hang themselves with awkward silence. If you feel this way about someone who's different from you, what would you think about me, a black woman? You're just letting me know what you're all about.

Call center employees take their share of abuse and I'm pretty sure those from foreign call centers get it worse. That just adds to the widespread belief overseas that Americans are selfish, arrogant, and rude. How many of those call center employees go home with horror stories about the intolerant Americans they've talked to all day?

If you're not happy with outsourcing, that's fine, but it's not the call center advisor's fault. They're trying to earn a living just like you. Write to the company you get your services through. If they refuse to change, take your business elsewhere. Just don't make your grievances a personal attack on someone who's just trying to do their job.

Workplace Money Grab

For some odd reason, my co-workers always find a way to finagle me out of money. Yesterday was Boss' Day. The team I'm on works parallel with another team and each team has its own team leader.

"Here they go again." I mutter under my breath when I get the email, which shows up in the middle of our pay period. The folks on the other team want to collect money to get gifts for the two team leaders. They've even made a list of the possible Detroit Tigers ties they want to get for the male team leader, i.e. their team leader. Oh and they'll get something nice for our female team leader too, treating her almost like a second thought. I know the game they're playing. The gift they want to get him is expensive, so they think they'll involve our team to get more money.

Now I don't have a problem with the team leaders, I like them both and they're good people. I don't understand why they feel the need to collect money when passing an appreciation card around will do.  My coworkers ask for money more than PBS.

A month ago, we had finally had our pot luck, which had been delayed probably about five times. Now me, I go to work to work. If I want to bring a snack or something to munch on, I do that. I work a 12 p.m. to 9 p.m. shift, so I don't like eating anything heavy, otherwise I'll be sleepy and miserable for the rest of the evening. I'm also funny about pot lucks. Unless you let me come over and inspect and clean your kitchen, I more than likely don't want to eat your food. I've seen too many of my co-workers walk out of the bathroom without washing their hands and how do I know if you don't have animals at home that walk all over your kitchen counters? Call me a kitchen snob or anti social, but it's just me. Anyway, I was able to get away with not participating in the pot luck and I thought I'd have a reprieve before I was hassled for money again.

Over the past year several members of my team have lost loved ones, including Von's father and my grandmother. Our team has the routine of passing the sympathy card around and giving it to the bereaved when they return to work. Now the other team had a member who experienced a death in the family and they wanted to go all out collecting money for flowers and giving the remainder of the funds to their teammate. The members of the other team participated, but most of our team refused. No one collected money for us, so why should we give her money? Not trying to be funny, but the truth is the truth.

Earlier in the week, I got stopped by a couple people on my own team who want to have a Stuff Your Face At Work Day in the next couple weeks. These are the hungriest people I've ever met. We just had a pot luck only a few weeks ago. The only difference is that this event will only include our team. Why are we planning yet another meal at work? I don't come to work to hunt up food and I'm not really interested. I use a stall tactic and say I'll think about it and I quickly disposed of the emails pertaining to the event. Today I discovered the Stuff Your Face At Work Day falls on my off day, so they can eat all they want and I don't have to spend a dime. Though I know that the holidays are approaching and they'll be trying to set up yet another Stuff Your Face Day before the end of the year.

Getting back to Boss' Day; I ignored the emails concerning the gifts hoping they'll leave me in peace. Unfortunately they sent one of their bounty hunters out to gather more funds. I know how the game goes; I refused to participate in the pot luck, so she asks me face to face to pour on the pressure. They might as well have sent two mafia wise guys to pay me a visit because it's the same effect. It's one of those situations where if you refuse to cooperate, you'll have that stigma of being antisocial or uppity, not that I care what they think anyway, but I gotta work with these people everyday. Submitting to peer pressure, I say yes, but I won't have the money til payday.

Now before the money was collected, we got emails with all the details. Today when I come in, there are no mentions of the gifts, or what was even bought for the Team Leaders. Now I'm pissed. You take my money but you can't send a simple email telling me what I actually paid for? They got what they wanted from me so they don't need me any more.

Let me set the record straight; in no way am I cheap, I in fact have very expensive tastes. But it's my money and I like spending it on what I want to spend it on. I don't like feeling pressured that I have to spend my money on some stupid event at work, just to avoid being ostracized or fitted with the label of 'doesn't work well with others'. Yeah, I don't care what they think about me, but I want to get along with the people I work with. Like everybody else, I've got bills and other stuff I'd rather spend my money on. I know one thing: whatever they cook up for the holiday season, if I have to pay for it, they can count me out.

Leave Me Out of That Drama!

"Yeah, I don't know why she stopped talking to me all of a sudden. Now every time I walk past she rolls her eyes and turns her back."
"Oh, I don't know anything about that. She didn't say anything to me."

I nod my head understandingly, lying through my teeth the entire time. You see I know exactly why Ms. G has a beef with Ms. V, but I'm not opening my big mouth.

I learned early on in my career to stay out of drama. My very first job was a store where 98% of the employees were women. I don't know what it is about women, but if you get too many in the same place at the same time there's bound to be some issues. Somebody doesn't like somebody else and this woman is talking behind the back of this woman. It doesn't make sense because you can get two guys who have a knock out, drag out, punching match and by the end of the night they're having beers and watching the football game. What is it about women that we can't get along?

There's a feud going on with the women in my department. You see, last week, Ms. G overheard Ms. J talking about her with Ms. K. Feeling outraged, Ms. G told off Ms. J, who proceeded to call Ms. K on her off day and tell her what happened. Now both Ms. K and Ms. J are totally ignoring Ms. G who could care less. Now Ms. G went to our supervisor with an account that Ms. V was supposed to be working on, but she messed it up. Now our supervisor has warned Ms. V that Ms. G is sharpening her axe behind her back.

I don't know if everybody is PMS-ing at the same time or what. All I know is that we had a weekly lottery pool going then all of a sudden I get a text from Ms. G that she wasn't participating anymore. I asked some stupid questions about what was going on and found myself in the center of a possible cat fight.

Now I'm in the awkward position of being approached by the women who are feuding who want to rest their troubles on my shoulders. I'm the type to get along with everybody, so I'm still talking and interacting with these women, despite the visible friction. I make a point of not saying anything negative about the other parties involved, instead I offer neutral words of support, mindful of not committing to any side in this arms race. Like my mother says; A dog that brings a bone will carry a bone. In other words if they bring you info on someone, they'll take what you say to the other party. I don't want anyone saying that I said anything about any body so I took myself out of the equation.

As women, we have a lot of issues to deal with, which makes it even sadder that we can't stick together. Hopefully the cooler fall temperatures will chill the tempers in my department and things will go back to normal. Whatever these women decide to do about their situation, I know one thing is true; I'm staying my behind out of all that drama.